FREQUENTLY ASKED QUESTIONS

WHAT MATERIAL IS THE JEWELRY MADE OF?
OUR JEWELRY IS MADE OF DIFFERENT COMPONENTS. WE USE A VARIETY OF MATERIALS FOR CHAINS LIKE ALUMINUM, COPPER, BRASS, STERLING SILVER, AND GOLD. THE DETAILS INCLUDE NATURALLY FOUND TAXIDERMY AND RAW STONES AND MINERALS. THERE ARE TIMES OUR AESTHETIC VARIES BASED ON SHOWS, WHICH CATER TO A SPECIFIC THEME. 

HOW LONG DOES SHIPPING TAKE?
OUR JEWELRY APPROXIMATELY TAKES THREE BUSINESS DAYS TO SHIP. MOST OF OUR ITEMS ARE CREATED LOCALLY, WHICH MAY DELAY SHIPPING. YOU WILL BE NOTIFIED ONCE THE ITEM IS SHIPPED AND GIVEN A TRACKING NUMBER.

DO WE SHIP INTERNATIONALLY?
YES, WE DO SHIP INTERNATIONALLY. HOWEVER, PLEASE NOTE, DUE TO CUSTOM PROCEDURES IN DIFFERENT COUNTRIES, SHIPPING MAY TAKE UP TO EIGHT WEEKS FOR DELIVERY.

CAN YOU CREATE CUSTOM ORDERS?
CUSTOM SERVICES ARE AVAILABLE. PLEASE FILL OUT OUR CONTACT FORM AND INCLUDE DETAILS OF YOUR IDEAS. WE WILL RESPOND WITH A QUOTE AND AN APPROXIMATE TIME OF COMPLETION. CUSTOM ORDERS ARE FINAL AND NON-REFUNDABLE.

DO YOU OFFER WHOLESALE?
YES, WE DO OFFER WHOLESALE. FOR ALL WHOLESALE INQUIRIES, PLEASE FILL OUT A WHOLESALE FORM FOR MORE INFORMATION.

CAN YOU REPAIR JEWELRY?
OUR JEWELRY IS VERY DELICATE. DO NOT PARTICIPATE IN VIGOROUS ACTIVITIES WHILE WEARING DIANA CORPUS JEWELRY. IF FOR ANY REASON YOUR ITEM NEEDS REPAIR, PLEASE MAIL THE ITEM TO US. YOU WILL BE RESPONSIBLE FOR SHIPPING CHARGES. REPAIRS ARE COMPLIMENTARY, BUT SOME CHARGES MAY APPLY DEPENDING ON THE SEVERITY OF THE DAMAGE.

WHAT IS YOUR RETURN, EXCHANGE, AND REFUND POLICIES?
ALL SALES ARE FINAL. IF FOR ANY REASON YOU ARE NOT COMPLETELY SATISFIED, PLEASE RETURN THE ITEM WITHIN 10 BUSINESS DAYS OF THE ARRIVAL DATE AND IN THE SAME CONDITION, FOR DOMESTIC AND INTERNATIONAL ORDERS. WE WILL EXCHANGE THE ITEM WITH ANOTHER ITEM OF EQUAL OR MORE VALUE. YOU ARE RESPONSIBLE FOR PAYING THE DIFFERENCE AND SHIPPING. WE DO NOT ACCEPT REFUNDS AT THIS TIME. PLEASE MAIL RETURNS TO:

DIANA CORPUS JEWELRY
PO BOX 1231
SUN VALLEY, CA 91353

PLEASE MAIL ALL RETURNS VIA USPS WITH DELIVERY CONFIRMATION, INSURANCE AND A PADDED ENVELOPE.

IF YOU HAVE ADDITIONAL CONCERNS OR QUESTIONS, PLEASE FILL OUT OUR CONTACT FORM OR CALL US AT 909.274.0439.